Managed IT services
North Ark supports your users, runs Microsoft 365, secures the environment and manages your cloud and infrastructure. Three plans, from $139 per user per month, ex GST.
Get a managed IT quoteMost organisations don't struggle to get a password reset. They struggle with everything behind it:
Each plan includes everything in the plan before it.
For organisations that want users, devices and Microsoft 365 supported and run properly.
From $139 per user per month
Minimum 15 users
Includes:
Recommended
For organisations that need to show their security and want their people using AI well.
From $189 per user per month
Minimum 15 users
Everything in Managed, plus:
For organisations with servers, Azure, networks or several sites, that want an extension of their technology team.
From $259 per user per month
Minimum 15 users
Everything in Managed Secure, plus:
All prices are per user per month, ex GST, on a 12-month agreement, with a minimum of 15 users. Frontline staff on shared devices are billed at a lower rate. Microsoft, AI and other software licences are billed separately, and North Ark can supply Microsoft licences if you want one invoice. Final pricing depends on the size and complexity of your environment; Managed Complete prices assume a typical number of servers and sites for your user count. Organisations above 250 users get volume pricing. If your own IT team wants to keep first-line support, ask about co-managed pricing.
| Capability | Managed | Managed Secure | Managed Complete |
|---|---|---|---|
| Service desk | ✓ | ✓ | ✓ |
| Same response framework | ✓ | ✓ | ✓ |
| M365 management | ✓ | ✓ | ✓ |
| Device management | ✓ | ✓ | ✓ |
| Monitoring/patching | ✓ | ✓ | ✓ |
| Endpoint security | ✓ | ✓ | ✓ |
| Advanced security | ✓ | ✓ | |
| Backup management | ✓ | ✓ | |
| Vulnerability management | ✓ | ✓ | |
| AI governance/adoption | Basic | ✓ | ✓ |
| AI workflow support | ✓ | ✓ | |
| AI/automation development capacity | Limited | ✓ | |
| Cloud/infrastructure management | ✓ | ||
| Senior engineering capacity | Project | Project | ✓ |
One IT person can't cover everything. Support, Microsoft 365, security, cloud, networks and now AI are each a specialism. Hiring for all of them costs more than most organisations can justify, and the people you hire leave with what they know.
Support-first providers hit a ceiling. Many managed service providers are built around user support, and they do it well. The difficulty starts when the problem is in Conditional Access, a site-to-site VPN, a backup that has never been restored or an Azure network, and the fix needs a senior engineer they don't have on the account.
Several vendors means several gaps. An MSP for support, a partner for security, a contractor for the network, someone else for Azure. Each owns a slice. Problems that cross the slices wait.
One team, one agreement, one place to call.
Buying AI licences is the easy part. North Ark helps your organisation deploy them, set the rules, train people on their own work, and support them when they start building things. AI licences are separate from the plan price.
| Deploy | ChatGPT, Claude or Microsoft Copilot set up with single sign-on, permissions and admin controls. All plans. |
|---|---|
| Govern | Approved tools, acceptable use, what data can and can't go in. Basic in Managed; full from Managed Secure. |
| Train | Practical sessions built around each team's real work. Managed Secure and up. |
| Support | An employee's flow fails, a custom GPT can't reach SharePoint, authentication won't work: they raise a request and an engineer helps. Managed Secure and up. |
| Build | Small requests in Managed Secure; ongoing capacity in Managed Complete; larger work as a project. |
| Improve | Repetitive work found and removed, quarter by quarter. Managed Secure and up. |
The same team handles a user who can't open Outlook and an Azure route table that is dropping traffic. That matters most on the day a problem turns out to be bigger than it looked.
North Ark's engineers work across Azure, hybrid infrastructure, Windows Server and Linux, VMware, Hyper-V and Azure Local, networking and firewalls, identity, Microsoft security tooling, backup and disaster recovery, infrastructure as code and automation. Our engineers hold AZ-104 and AZ-305 certifications, and all of them are based in Australia.
In Managed and Managed Secure, that depth sits behind the service desk as escalation. In Managed Complete, it runs your infrastructure every day and comes with capacity to improve it.
Security tools only help if someone configures them, reads what they find and fixes it. From Managed Secure up, North Ark runs your Microsoft security stack, closes findings inside the managed scope, keeps your Essential Eight position current and reports on it every quarter. High-severity alerts page an on-call engineer, day or night.
Managed includes a security baseline from day one: MFA for every user, Conditional Access, and endpoint protection configured.
Onboarding is a one-off fee, quoted with your plan and based on the size of your environment. It can be spread over the first three months.
Onboarding is where years of decisions become visible. We don't fix everything at once, and we don't hide anything. Every issue is classed:
Anything large becomes a separately quoted project, and you decide when.
The plan keeps your environment running, secure and improving. A project changes what the environment is.
Included in your plan: support, administration, patching, monitoring, security operations, fixing faults, small changes, and (in Managed Complete) improvement work from your engineering capacity.
Quoted separately, as a fixed fee after scoping:
A useful rule of thumb: if a single piece of work needs more than two days of engineering, or a plan and a rollback agreed with the business, it's a project. You'll always see the quote before work starts.
The service agreement sets out the detail. The aim here is that nothing in it surprises you.
The number of users multiplied by the plan price, subject to a minimum of 15 users, plus a one-off onboarding fee. Licences are separate. We confirm your price after a short call about your environment.
Remote support during business hours is unlimited for the users on your plan. Projects, after-hours support outside your plan and onsite visits are separate.
Not usually. Managed Secure works best with Microsoft 365 Business Premium or E3 with E5 Security. If your licences don't support a control we include, we'll tell you at quote stage and show the cost separately.
No. Many organisations keep their internal team on the work that needs business knowledge and use North Ark for the rest. Co-managed pricing is available where your team keeps first-line support.
Named people, with least-privilege access, and you're told who whenever access is granted.
All North Ark engineers are based in Australia. North Ark is based in Brisbane and works with organisations across Australia.
Yes. We'll help you choose between ChatGPT, Claude and Microsoft Copilot for how your teams work, set it up properly and put the rules in place before people start.
Documentation, configuration and code are already yours. We hand over to your team or your next provider, remove our access, and confirm it in writing.
Because the team supporting your users can also fix your network, secure your identity platform, run your Azure environment and get your automations into production. You get one team with engineering depth, on a plan with a clear price.
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Tell us how many people you have and what you run. We'll recommend a plan and give you a monthly price.
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